White Glove and Covid-19 - Please Help Us Provide High Quality Care

Update April 29th, 2020 at 4:10pm (4/29/2020)

To all parties regarding the inspection at property 246 Taylor Ave scheduled for May 6th, 2020.

An inspector is a vital part of the real estate transaction.  Inspections are considered an essential business during COVID-19.  White Glove believes that we can continue to service our customers and clients during the current health alerts for COVID-19.  White Glove has adopted the InterNACHI and IEMA recommended standards for continuing to provide high-quality inspections and services while still being prudent, safe, and taking precautions in accordance with government recommendations and orders. Remember, that the conditions and situation from COVID-19 is changing constantly.

The White Glove client care team are all working remotely.  To make sure we do not miss any updates or important information we recommend you call us directly.  (630)428-4555

In response to the COVID-19 CDC recommendations and the safety and health of everyone involved in the upcoming inspection, White Glove is taking the following steps and asking for assistance from you.  Everyone is involved in being responsible for helping with safety. 

TO OUR CUSTOMERS:

ATTENDANCE POLICY:

White Glove respectfully asks that you NOT attend the inspection. We understand that you want to be involved.  However, for the health, safety and wellbeing of our inspectors, and all concerned, we must ask that you NOT attend.

If other arrangements need to be made reach out to the office directly at (630)428-4555.

If needed, once you receive your report please call White Glove and we will arrange for follow up phone calls or video calls (depending on technology and access) to make sure you have an opportunity to have all your questions addressed and answered. 

Be sure to complete all necessary documents and payments online through the provided links on your confirmation email.  Our goal is to have a contact free inspection at this time. 

We genuinely appreciate your help in keeping our inspector, you, the buyer, the Realtors, the families who live at the properties, and the real estate property to remain healthy.  The only way we can all remain healthy and safe is if everyone participates and helps during these unusual times. 

This email supersedes any emails with attendance recommendations, as our COVID-19 response is meant to end as soon as possible.

Buyers Real Estate Agents:

Confirm with White Glove how access will be granted. Will you be on-site, will we be provided with a code, does White Glove need to make arrangements with the listing agent, etc.  Knowing up front will eliminate confusion onsite.

Encourage NO attendance at the inspection.  Our inspectors are unable to serve the community if they do not remain healthy.  For them to remain healthy their exposure to others must be as limited as possible.  Please see the attendance policy for clients above.

You will also be required to wear a mask in accordance with the updated shelter in place order for essential workers and businesses. 

Please, confirm with the listing agent if the property is occupied or vacant and that that information has been relayed to White Glove.

This email supersedes any emails with attendance recommendations, as our COVID-19 response is meant to end as soon as possible.

Listing Real Estate Agents:

Please, confirm if the property is occupied or vacant and that all utilities are on, and let White Glove know if they are off.

Please, confirm occupants are in good health and not exhibiting COVID-19 or flu-like symptoms before allowing us into the home. Rescheduling may be necessary.

Please, encourage your clients/sellers/occupants to clean well and disinfect prior to and after we enter the property, even if the occupants are well.  Areas that need focus would be kitchen fixtures, bathroom fixtures, toilet handles, and doorknobs, etc.

Make arrangements for all occupants/owners/etc. to not be at the property during the inspection.  Be sure all animals at the property are caged or removed for the inspection. If anyone remains on the property they will be required to wear a mask in accordance with the updated shelter in place order for essential workers and businesses and they will need to practice social distancing.  

This email supersedes any emails with attendance recommendations, as our COVID-19 response is meant to end as soon as possible.

White Glove Inspectors Will:

Our inspectors have completed additional training provided by Reliance Medical and InterNACHI COVID-19 Health and Safety On Site at Inspections certification.

Our inspectors will not be shaking hands.

White Glove is asking that everyone respects the CDC recommended personal boundary area.

Your inspector may ask additional things of you to maintain their personal health and safety.

Our inspectors will be wearing the required facial mask or respirator in accordance with the updated shelter in place order for essential workers and businesses.  

As needed and allowing for safety, your inspector will be wearing gloves, booties, and other PPE. 

Our inspectors will need additional time on site to do any cleaning of equipment that is entering or leaving the property. 

PLEASE NOTE:

White Glove team members will be asking that any one present remain outside during the inspection, following social distancing, with no physical contact, and wearing the required facial masks. 

If the team member feels that their health is in jeopardy they will remind and ask the people on site to adhere to our requests. 

If the team member feels that they are unable to safely work they may choose to discontinue the inspection.

Again, we appreciate your support and your assistance.  Your help allows White Glove team members to remain healthy and safe.  Which continues to allow them to perform inspections for you.  Your cooperation is for you and all concerned.

Thank you!

For any further questions or concerns, please call 630-428-4555 or text 630-495-4555.

 Regards,

Bruce Fisher

President